FAQs
Account
Is it safe to order from you?
One of the most secure online system is applied to our website to protect your personal information against unauthorized use. We also utilize secure socket layer (SSL) technology where any personal information obtained through our website is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties.
Will you save my personal information?
We respect your privacy and keep your personal information confidential. When you visit our site, the information collected is stored by your browser, such as your name, phone number, postal code, and address. Cookies can be used to recognize your IP address and provide faster access to our site. You can restrict the use of cookies by changing the settings in your browser, which may limit your access to our site.
How to delete my account?
We’re sorry to see you go but if you need to delete your account, we completely understand. For deleting your account, just email us your account email address and we'll delete it. You will not receive any notice from our system after we delete your account.
Why can’t I log into my account?
There could be several reasons.
1. Most of the time is that you have entered the email address or password incorrectly.
2. If you still can't log in, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.
Shop With Us
Chinese Wholesale bike online
As we all know, China is famous for its manufacturing power around the world, and there are many bicycle manufacturers in China. With the help of the Internet, you can easily contact some suppliers online. However, due to language barriers or administration issues, not all high-quality factories have the ability to serve foreign customers directly. Of course, in the Internet age where the amount of information is exploding, it is not easy to find a suitable supplier within a short period of time. Therefore, the cyclemix.cn platform came into being.
Why CycleMix?
Cyclemix.cn is co-founded by several well-known cycles and mopeds brands and manufacturers in China, and is committed to creating a high-quality cycles and mopeds manufacturers alliance. With the help of the combination of different model suppliers within categories, it is possible to provide one-stop purchasing options for global buyers of bicycles, electric mopeds, tricycles and other cycling products.
Our alliance consists of Top 10 Electric moped Brands China - OPAI, Professional OEM and ODM bicycle manufacturer - JIALING, the world's source of electric tricycles-China's largest electric tricycle manufacturer - HAIBAO, Famous cargo passenger multi-use vehicle tricycle factory - JUYUN, and other well-known manufacturers.
In order to provide you with better service, we entrust the daily operation and maintenance of Cyclemix.cn to a trusted enterprise service company - Andes Enterprise Services Co. Ltd.
What's your address?
Our head office is located in Shenzhen, China and our cooperative factories spread over China mainland where the products will be sent from. As one of the leading online suppliers of cycling, our products have enjoyed great popularity throughout China. Each of our products is made strictly according to the pictures and with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that.
Do you have a store?
We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed. We completely understand that you may have concerns about the performance, quality and security of our products. If so, you are welcome to make sample order to ensure your concerns. For most of business customers, we can make you an field visit of our factory. We sincerely hope you could give us a try.
Do you have phone number?
We offer our phone number on Contact Us page. It is +86755 28336389.
Since there are a plenty of phone calls every day, we may not answer your phone in time. If so, you can leave us a email about your concern, your phone number and the country you live in. We will call back in right time or send emails to help you. You can also contact us via emails and we will offer you a satisfactory reply.
Why I do not receive your reply within 24 hours?
Our customer service are glad to solve your problem. If you do not receive a reply with 24 hours, please check your spam box. For any instant assistance, please communicate with our Live-Chat service which is available all the time. Our key representatives are ready to answer all your inquiries and concerns at any time.
How do I get customer support?
If you need help getting answers to a question, please don't hesitate to Contact Us with any questions or concerns. Before you send us an email, you may check our FAQs to see answers to most common questions. We do try to get back to customers as soon as possible, but it can take up to 24 business hours.
Products
What are the supplier types? What's the services like?
The brands settled on our platform are all manufacturers, and their qualifications have been recognized by us. They have considerable production capabilities, R&D capabilities, and customer service capabilities, which can be demonstrated through various details such as certificates and customer service levels in the process of cooperation with you. We can provide the following two different services, according to your specific needs.
1. RTS: Don’t need to customize the geometry.
2. ODM/OEM: Need to modify the mold or you have steady orders to place.
How about the lead time?
Lead time is how long will the factory takes to produce your order. Generally, you can’t ask the supplier to ship the goods in a very short time. Because we have to confirm inventory and shipping information after receiving your order.
1. In Stock
If the models you need are in stock, normally we could finish your order in 10-15 days (No customized painting). If you need to customize your own painting, it will take 7-10 days to design and open your painting mold, and another 5-7 days to paint.
2. Need to produce
If they don’t have the model in stock, then it will take 30 days or longer to produce, then you need to add painting lead time.
How about the MOQ of each order?
Depending on the product, the MOQ is different. Of course the more you place in the order, the cost will be cheaper. Normally, the MOQ of bicycles is 100 sets, electric bicycles and tricycles are 10 and 5 sets respectively.
What's the ways of contacting you?
There are a few different ways we could communicate with clients, like Phone, Email, Skype, Whatsapp, Facebook and 3rd chat app on our website. You can always check if they offer live chat support, which is a fast way to communicate. But keep in mind, if you don’t want to have trouble in the after-sale procedure, you may want to back up the chat histories or Email from time to time.
Is it safe to order from you?
One of the most secure online system is applied to our website to protect your personal information against unauthorized use. We also utilize secure socket layer (SSL) technology where any personal information obtained through our website is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties.
Will you save my personal information?
We respect your privacy and keep your personal information confidential. When you visit our site, the information collected is stored by your browser, such as your name, phone number, postal code, and address. Cookies can be used to recognize your IP address and provide faster access to our site. You can restrict the use of cookies by changing the settings in your browser, which may limit your access to our site.
How to delete my account?
We’re sorry to see you go but if you need to delete your account, we completely understand. For deleting your account, just email us your account email address and we'll delete it. You will not receive any notice from our system after we delete your account.
Why can’t I log into my account?
There could be several reasons.
1. Most of the time is that you have entered the email address or password incorrectly.
2. If you still can't log in, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.
Shop With Us
Chinese Wholesale bike online
As we all know, China is famous for its manufacturing power around the world, and there are many bicycle manufacturers in China. With the help of the Internet, you can easily contact some suppliers online. However, due to language barriers or administration issues, not all high-quality factories have the ability to serve foreign customers directly. Of course, in the Internet age where the amount of information is exploding, it is not easy to find a suitable supplier within a short period of time. Therefore, the cyclemix.cn platform came into being.
Why CycleMix?
Cyclemix.cn is co-founded by several well-known cycles and mopeds brands and manufacturers in China, and is committed to creating a high-quality cycles and mopeds manufacturers alliance. With the help of the combination of different model suppliers within categories, it is possible to provide one-stop purchasing options for global buyers of bicycles, electric mopeds, tricycles and other cycling products.
Our alliance consists of Top 10 Electric moped Brands China - OPAI, Professional OEM and ODM bicycle manufacturer - JIALING, the world's source of electric tricycles-China's largest electric tricycle manufacturer - HAIBAO, Famous cargo passenger multi-use vehicle tricycle factory - JUYUN, and other well-known manufacturers.
In order to provide you with better service, we entrust the daily operation and maintenance of Cyclemix.cn to a trusted enterprise service company - Andes Enterprise Services Co. Ltd.
What's your address?
Our head office is located in Shenzhen, China and our cooperative factories spread over China mainland where the products will be sent from. As one of the leading online suppliers of cycling, our products have enjoyed great popularity throughout China. Each of our products is made strictly according to the pictures and with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that.
Do you have a store?
We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed. We completely understand that you may have concerns about the performance, quality and security of our products. If so, you are welcome to make sample order to ensure your concerns. For most of business customers, we can make you an field visit of our factory. We sincerely hope you could give us a try.
Do you have phone number?
We offer our phone number on Contact Us page. It is +86755 28336389.
Since there are a plenty of phone calls every day, we may not answer your phone in time. If so, you can leave us a email about your concern, your phone number and the country you live in. We will call back in right time or send emails to help you. You can also contact us via emails and we will offer you a satisfactory reply.
Why I do not receive your reply within 24 hours?
Our customer service are glad to solve your problem. If you do not receive a reply with 24 hours, please check your spam box. For any instant assistance, please communicate with our Live-Chat service which is available all the time. Our key representatives are ready to answer all your inquiries and concerns at any time.
How do I get customer support?
If you need help getting answers to a question, please don't hesitate to Contact Us with any questions or concerns. Before you send us an email, you may check our FAQs to see answers to most common questions. We do try to get back to customers as soon as possible, but it can take up to 24 business hours.
Products
What are the supplier types? What's the services like?
The brands settled on our platform are all manufacturers, and their qualifications have been recognized by us. They have considerable production capabilities, R&D capabilities, and customer service capabilities, which can be demonstrated through various details such as certificates and customer service levels in the process of cooperation with you. We can provide the following two different services, according to your specific needs.
1. RTS: Don’t need to customize the geometry.
2. ODM/OEM: Need to modify the mold or you have steady orders to place.
How about the lead time?
Lead time is how long will the factory takes to produce your order. Generally, you can’t ask the supplier to ship the goods in a very short time. Because we have to confirm inventory and shipping information after receiving your order.
1. In Stock
If the models you need are in stock, normally we could finish your order in 10-15 days (No customized painting). If you need to customize your own painting, it will take 7-10 days to design and open your painting mold, and another 5-7 days to paint.
2. Need to produce
If they don’t have the model in stock, then it will take 30 days or longer to produce, then you need to add painting lead time.
How about the MOQ of each order?
Depending on the product, the MOQ is different. Of course the more you place in the order, the cost will be cheaper. Normally, the MOQ of bicycles is 100 sets, electric bicycles and tricycles are 10 and 5 sets respectively.
What's the ways of contacting you?
There are a few different ways we could communicate with clients, like Phone, Email, Skype, Whatsapp, Facebook and 3rd chat app on our website. You can always check if they offer live chat support, which is a fast way to communicate. But keep in mind, if you don’t want to have trouble in the after-sale procedure, you may want to back up the chat histories or Email from time to time.
Message
If you have any suggestions or question for us.Please contact us.